HERE TO HELP
Email support@myvacationplans.com. Include your app version and a short description of what happened. Please don’t send passwords, payment details or full travel documents.
In the app, upload a file or paste confirmation text. For a new trip, forward a confirmation from your account email to plans@myvacationplans.com. To add to an existing trip, use the forwarding address shown on that trip. Always review extracted dates and booking details.
Generation can take several minutes. If a guide fails, tell us the destination, approximate time and error message. Don’t repeatedly start the same guide. These guides use AI-generated text and voices, not a human tour guide; verify changing travel details with the relevant operator.
Prices and available credit packs are shown in the app before purchase. If a completed purchase hasn’t appeared, contact support with the purchase date and pack name. Do not send card details.
Use account settings in the app to manage your account or request deletion. You can also contact support from your account email for help. Deleting your account removes its saved travel data; save anything you want to keep first.
Sign in on the web for existing web access, or read our privacy policy.